Refund Policy

Refund and Exchange Policy
Eden Toys Tech and Hobbies (Pty) Limited, South Africa

RETURNS WITHIN 7 DAYS OF RECEIPT OF GOODS
Eden Toys strives to ensure that you are happy with the product you have purchased and if on reflection you decide to return your product, we will endeavour to assist you. You may return most of our products in their new, unopened, undamaged and unused condition within 7 days of delivery for a full refund. Please send an email to shop@edentoys.co.za and we will assist you to return the goods to us. You may incur a cost to courier the product back to us.

Please note the following:

Sale items cannot be returned, exchanged or refunded.
Pick-A-Brick cups, Build-A-Minifigure and Gift Cards cannot be exchanged or refunded.
Item(s) with labeling, stickers, marking/branding from other stores will not be exchanged / refunded
No opened boxes can be returned, exchanged or refunded.
No damaged boxes can be returned, exchanged or refunded. A damaged box is any box that has noticeable scratches, dents, holes/tears, creases and/or any noticeable change to shape and/or overall integrity of the box.
If you received a FREE gift or gift-with-purchase or promotional item with your purchase, and you wish to exchange or return your original purchase, please note that you will need to return the FREE gift /gift-with-purchase or promotional item.
 

WRONG ITEM DELIVERED
If we accidentally deliver the wrong product to you:

Please do not remove the product from its original packaging or any of the labels.

Notify us immediately via email at shop@edentoys.co.za and we will arrrange to collect the product from you at no charge.

 

YOU CAN THEN DECIDE IF YOU WOULD LIKE US TO:
deliver the correct item to you as soon as possible (if available); or
send you a voucher for the purchase price of the product; or
issue a refund (using the same method of payment you originally used for the purchase). Please note that a refund is not available if the item was received as a gift.
 

GOODS RECEIVED ARE DAMAGED
If your goods arrive in a damaged condition or are missing any parts, then we will do our best to resolve the issue. Please make sure you note the damage when signing the delivery note from the courier. Please notify us within 7 days by sending an email with the below information to shop@edentoys.co.za

 

PLEASE SEND TO US IN AN EMAIL:
photograph of the outer box (including whether it has a Fragile sticker or not);
photograph of the inside of the box, including the inner packaging; and
photograph of the damaged item.
If necessary, we will arrange collection of the product from you at no charge. Once we have completed our process and approved your return, we offer one of the following choices to compensate you:

replace the product (if available); or
issue a refund voucher for the purchase price of the product; or
issue a refund (using the same method of payment you originally used for the purchase).
Please note that a refund is not available if the item was received as a gift.

 

HOW TO RETURN GOODS TO US
There are different methods of returning goods. You must contact us via shop@edentoys.co.za before you return your item and can use any one of the options listed below:

You may drop off the item at our stores. There is no cost associated with using this method;
You may select a pick-up date and the item will be collected from you. We will charge a fee for this service.
 

HOW TO PACKAGE AN ITEM YOU WANT TO RETURN
The item to be returned must be packed in its original packaging in another box with as much padding as possible so that it can be returned safely to us. If the returning product has not been packaged properly and is damaged, then we simply cannot give you a refund. It is your responsibility to package the item safely. Please make sure that you include all the items to be returned, including any FREE gifts, gift-with-purchases or promotional items that you received. 

 

How we handle your refund
RETURNS WITHIN 7 DAYS
You will be offered a voucher, a money refund or an exchange for another product. Refunds are handled within 10 working days of us acknowledging your return (refunds can take up to 10 working days to reflect in your account).

 

DAMAGED GOODS
Refunds are handled within 10 working days of logging the return with us and can take up to 10 working days to reflect in your account. Replacement products might take longer as it depends on whether we have stock available. Your exchange will be expedited to the best of our ability but we cannot guarantee availability.

 
GOODS PURCHASED WHILE A PROMOTION IS RUNNING
If you have purchased an item that you wish to return / exchange at the same time that a promotion is running, such as a FREE gift-with-purchase offer, please note that there are very specific terms and conditions governing these FREE promotional items and gifts. You may not return a product that you have purchased while such a promotion is running without returning the FREE promotional item at the same time. For further information on specific terms and conditions related to promotions, please see our Offers page. 

ONLINE TRANSACTIONS COOLING-OFF PERIOD
Section 44 of the Electronic Communications and Transactions Act (2002) may apply to your electronic transactions. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. 'Cancel' means each party will be placed in the same position that they were in before the transaction took place. This means that you have to return new, unused goods and we will refund the purchase price. Section 44 is only applicable if you are a natural person – in other words, a human being, and excludes a transaction from a company. You must also be the end user of the goods or service. The transaction must be an electronic transaction — a transaction concluded via (in whole or in part) the website, email, or SMS. You must return any goods in new condition with all original packaging and materials (including any accessories or parts). We will refund the purchase price of the goods within 30 days of the date of cancellation. Please send an email to orders@thebrick.co.za and we will assist you to return the goods to us.

 

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